POLICIES/TERMS AND CONDITIONS

Lotus Peak Solutions, LLC business hours are Monday-Friday between 10AM-6PM EST. Business days DO NOT include the weekends, holidays, vacation, or any other days we announce as closed. Any clients that choose to contact us outside of business hours may be replied to, but if not, will be replied to on the next business day.

*All messages are responded to within 48 business hours, however at peak times, responses can be delayed.*

The steps we have for booking are used to create a smooth and successful process for both our clients and us. The first step is to select a service(s) displayed on our site. When you get to the product page be sure to READ ALL information for that specific design, including but not limited to, “Design Description” and “After Purchase Instructions”. In addition, make sure you select the correct desired turnaround time along with payment options (for designs over $350). After you add the service(s) to your cart, please proceed to check out with your payment information. Once you receive our Thank You Confirmation Message, please complete our “Client Intake Form”. This form MUST be completed by ALL clients before the design process begins. Once this form is received and you submitted all the other necessary information for your selected service(s), we will then and ONLY then contact you and notify you that your design process is about to begin. On your turnaround day you will receive your design drafts only if your balance has been paid. If you purchase a design over $149 and decide to pay our NON-REFUNDABLE deposit, then we will send your invoice before we provide your design drafts. Following payment fulfillment, we will await your response for any potential revisions/changes that may arise. If there are no revisions we will provide your final files and your order will be pronounced as fulfilled. If there are revisions, they will be completed within 2-3 business days.

All pricing at Lotus Peak Solutions, LLC is subject to change at any time and becomes effective upon posting to this site. If there has been agreed pricing between [The Designer] and the client before changes have been made, it will remain valid until that project is complete. For projects $350 and under, payment must be made in full before any work begins. Projects over $350 must be paid in full or require a 50% NON-REFUNDABLE DEPOSIT beforehand. The remaining balance is due before design drafts are sent. Payment should be made in the method and manner specified by Lotus Peak Solutions, LLC. Payments can be made via debit card, credit card, as well as Cash App / Apple Pay / Zelle. If you would like to pay with Cash App / Apple Pay / Zelle please contact Dawn Edits & Designs Company, LLC prior to booking so that a code can be used at checkout. No project shall be started without proper payment received.  Timeline for a project varies depending on its scope and complexity. We work closely with our clients to establish realistic timelines and keep them updated throughout the process.

Note that the turnaround of ALL projects begins the next business day following the completion of our “Client Intake Form” and submission of all other information required to complete the design. The standard turnaround time for Logo Development, and Marketing Services is no later than 7-10 BUSINESS DAYS, 14 BUSINESS DAYS for Brand Identity Suites, Acuity Booking Revamps, and Boss/CEO Branding Packages, 2-3 BUSINESS WEEKS for Mogul Branding Package, Acuity Full Development, and Revamp Services, and 4-6 BUSINESS WEEKS for Website Development. The turnaround time for design revisions is NOT included in the base turnaround; revisions take an additional 2-3 BUSINESS DAYS. For this reason we recommend that clients are specific and direct in their approach when citing their revisions. Turnaround time frames may be extended/delayed due to personal/ business emergencies, illness, theft, computer/tech failure, Acts of God, worldly emergencies, or other crises. No finalized artwork files will be delivered until balance is paid in full. 

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*Designs may be sent outside of business hours; however, design turnaround times are still counted in business days.*

Due to the nature of the services offered Lotus Peak Solutions, LLC does not provide refunds. ALL SALES ARE FINAL.  ALL PAYMENTS/DEPOSITS MADE ARE NON-REFUNDABLE. Once a payment has been made, the sale is final. If by chance you choose to cancel your order, then it becomes forfeited by the client, the design process will come to a stop, and your order will be sent as is. At no time will anything be reimbursed. If there is an issue that arises on Lotus Peak Solutions, LLC’s end, a decision on a refund will be at our discretion. If any fraud disputes are filed for fulfilled orders it will be handled by our attorney. 

Lotus Peak Solutions, LLC has a THREE revision limit per project. If the client is not satisfied after the three revisions, Lotus Peak Solutions, LLC will charge a minimum $10 fee per additional revision the client requests. Revisions include, but are not limited to, fonts, color, and sizing. The turnaround time for design revisions is NOT included in the base turnaround; revisions take an additional 2-3 BUSINESS DAYS. Work includes only the final, deliverable art, and not any preliminary work or sketches. All draft work is property of Lotus Peak Solutions, LLC and may not be used in any format.

Lotus Peak Solutions, LLC stands by a "No disturb" clause. During the design process it is important for the client to understand that the designer works best in a non disturbance atmosphere. You will receive your first preview on the business day in which your order is due. There WILL NOT be any constant contact during the duration of the design process. This eliminates slowing down on orders and allows us to meet all turnaround times. If at any time you have questions about this feel free to contact us. All messages are responded to within 48 business hours, however at peak times, responses can be delayed. 

If the client does not complete our “Client Intake Form” and submit all other information required to complete the design within 30 business days, then the order will be terminated and will result in a $50 restart fee. If a design is purchased and worked on and the client does not finalize designs within 30 business days after being sent, there will be a $50 restart fee. 

Design files are sent over in formats ranging between pdf, png, and jpg. Photoshop PSD files are available upon request for an additional fee. Once final designs are sent, there will be an additional $30 fee for us to go in and make any additional adjustments.

We 100% recommend waiting until you have all the details for your design before booking; it makes the process flow and eradicates extra revisions. We can help guide you but it is imperative to always have a vision for anything that you are branding. Designers can not read your mind or freestyle repeatedly because that will result in visions not being met and multiple revisions. Please be sure that your vision is clear before any purchase is made. Even a small vision will be good to work with.

If by chance your order is terminated it is because of wrong doing on your part. It is disrespectful to treat anyone, especially a creative in a rude manner. Whether it's by disrespect, not respecting the time of the designer, or not turning in needed information timely, overall that is not fair to Dawn Edits & Designs Company, LLC or our other clients.